|
1. How do I start using SpyAgent?
Simply configure your options (click on the “Options” button)
and then click the “Start Monitoring” button. Click “Stop Monitoring”
to stop monitoring - your admin password will be needed each time.
Back to Top
2. How do I stop stealth mode?
Send us an email
with your order ID for help.
Back to Top
3. Who has access to SpyAgent once monitoring?
You are the only one that has access to SpyAgent
once you install it - unless you give the SpyAgent password to
someone else. This allows you to have exclusive access to SpyAgent's
logs and options.
Back to Top
4. Where are web mails logged
and viewed from?
Web mail activity will be logged in the keystrokes
logs (outgoing typed web mails) and web site content logs (incoming
web mail).
Back to Top
5. What operating systems does
SpyAgent work on??
SpyAgent can be downloaded and purchased for Windows
95/98/ME/2000/NT/XP!
Back to Top
6. How come I am not receiving the email-delivery
logs?
Make sure you use your ISP's SMTP host for SpyAgent's
SMTP host, and use your ISP email address as the Send From and
Send To fields in SpyAgent's Email Delivery setup. For example,
if you are using MSN as your provider, you would use smtp.mail.msn.com
as your SMTP host, with your msn.com email address as the send
from/send to address!
You can lookup your ISP's SMTP host yourself by
doing the following (if you cannot find it in your email client
settings):
1. Run nslookup.exe (usually located in your c:\windows
folder)
2. Type 'set type=mx' (no quotes
3. Type your ISP domain name (ie: for America Online you will
enter aol.com, for Earthlink you would enter earthlink.com)
4. Look for the 'mail exchanger' line that will appear - this
is the SMTP host for your ISP.
Back to Top
7. How do I know how long an application has
been in use?
By viewing the Application Active Usage Log you
can tell how long applications have been actively used by users
- rather than how long they were just sitting in the background
not being used at all.
Back to Top
8. Why is my Windows folder gone after installing
SpyAgent?
Your windows folder is only hidden now - you can
view it by going to Folder Options in explorer and enabling the
'view hidden files' option.
Back to Top
9. SpyAgent is in my Start Menu - How do I get
rid of it?
If you are on Win98 with IE4+ installed you can
simply right click on the SpyAgent folder in the start menu and
delete it. You can also right click on the Start button, select
Explore - then navigate through the Programs folder to Spytech
SpyAgent - then just delete this folder! The start menu listing
can also be removed by using the 'Stealth Actions' menu within
SpyAgent.
Back to Top
10. I click on “Stop SpyAgent Stealth Mode” but
nothing happens!
If you click on this and nothing happens, that means
SpyAgent is not running in stealth mode. It may be in active mode,
but it is not in stealth mode. To bring up the main SpyAgent screen,
click on the SpyAgent icon in the task bar (by the time/date).
Back to Top
11. It seems SpyAgent is not logging my conversations,
what's up?
Make sure both 'log all windows used' and 'log all
AIM/MSN/ICQ/Yahoo' options are enabled.
Back to Top
12. SpyAgent says I need "riched20.dll"
- where can I get this?
You can download this file HERE.
Place it it in your windows\system folder.
Back to Top
13. SpyAgent gives me an error
with MSVCRT.DLL or MSVCR70.DLL?
You can download the MSVCRT.DLLfile HERE.
Place it in your windows\system folder.
You can download the MSVCR70.DLLfile HERE.
Place it in your windows\system folder.
Back to Top
14. SpyAgent gives me an error
with SYSTEMSA32.DLL?
You can download this file HERE.
Place it in your windows folder.
Back to Top
15. SpyAgent is in my
Control Panel - How do I get rid of it?
You can remove SpyAgent from the Add/Remove Programs
Control Panel either by using the 'Remove from Control Panel'
feature in the SpyAgent's options menu, or by choosing not to
include an installer while installing SpyAgent.
Back to Top
16. Why is SpyAgent
not logging my MSN chats?
Make sure you are using the latest version of SpyAgent
- which logs all MSN Messenger conversations (including versions
6.0 and up).
Back to Top
17. Why is SpyAgent
not logging my AIM chats?
You are most likely using an AIM add-on, like DeadAIM.
These add-ons often interfere with how SpyAgent records AIM conversations
and will render SpyAgent's AIM logging useless. To work around
this either uninstall the AIM add-on software, or use ScreenSpy
and key logger features.
Back to Top
18. Why is SpyAgent
not logging my incoming/outgoing mails?
First, make sure you have the email logging option
turned on in SpyAgent's logging options. Second, if you are on
dialup this feature will not operate - it is only usable by users
with 'always-on' internet connections (ie: dsl, cable, network
connections). Third, make sure you are using POP3/SMTP emails
- web mail (like Hotmail) is not logged by the email logging feature
in SpyAgent (web mail is logged separately, in the web site content
logs).
Back to Top
19. I have SpyAgent
set to monitor all users, but it only monitors me?
This is probably happening because the log location
you are using for SpyAgent's log storage is not set to full read/write
access for all users of your computer. Make sure the log location
has full access for all users - and also make sure you have 'load
on Windows startup for all users' enabled in SpyAgent's startup
options.
To set a folder to full read/write access in Windows
XP right click on the folder, click on "Properties",
then "Security" within the properties window. Once there,
make sure all users and groups have full read/write access set.
Back to Top
20. I use the hotkey
to access SpyAgent, but nothing happens?
SpyAgent is probably not running. Double click the
SpyAgent icon in its installation folder to restart it. Be sure
to click 'Start Monitoring' again next time you stop monitoring,
to ensure it stays running. If you exit the software, it will
no longer be monitoring.
Back to Top
21. Should I uninstall
the trial version before installing the full version?
Yes, you should remove the trial version first before
installing the full version to ensure there are no conflicts between
the two versions, and that the two copies are not running simultaneously
on your computer.
Back to Top
22. Some Spyware Detectors
pick up and try to disable SpyAgent, help!
Good news! This can be prevented. Make sure you
have 'Disable Spyware Detectors' enabled in SpyAgent's Security
settings (click on the advanced tab on SpyAgent's user interface).
If this does not do the trick make sure you have SpyAgent's latest
Spyware Detectors Database installed. To do this simply run the
update installer located HERE.
Back to Top
If you have any questions not covered here, please contact our staff. |
Totally Stealth Local PC & Internet Spy Software!
