| How
do I order remote spy software online?
After you have decided to purchase, go to the order
page. Follow the screens and enter the requested information
to purchase online. We accept VISA, Mastercard, Discover and American
Express credit cards for online purchases. After your order completes
you will immediately receive an email containing a link to download
your software and instructions for installation/usage.
What charge will show on my card?
The charge for any software on our site will appear as "Plimus,
Inc." which is our payment processing provider. This company
handles thousands of various software orders every day for many
different types of software companies.
How secure is the order process?
All order pages use the latest secured technology certified by
Verisign and McAfee Hacker Safe to ensure 100% Secure and Confidential
buying. The order pages are tested daily and certified HACKER SAFE
by ScanAlert. A logo will appear on each order page to ensure
that it is secured.
Do you take orders by phone or mail?
Yes. To order SniperSpy by toll-free phone or mail, first go to
the online order
page to setup the order. Fill out the customer information
section on the second secure page so it will be in our system.
At the bottom of this page there will be a field called "Payment
Type:". In this field, select "Phone" or "Mail"
and then click "Next". You will then be taken to a page
that gives you a reference number and a toll-free phone number
to call or address to send to.
What is your privacy policy?
It is company policy that our customer databases remain confidential
and private. We have not, will not, and won't ever sell names
to "spammers" or other parties who would like to use
our databases to advertise or solicit their products or services.
Our products do not collect any information from your system other
than the information required for the products' successful operation.
We also will not contact you in any way unless you request assistance.
Do you provide technical support?
Yes. After your purchase you will receive a premium software product
with step-by-step instructions, updates for life and online technical
support for life. In the extremely rare case of a problem, our
support team will give you step-by-step instructions to correct
your issue. 100% Guaranteed.
Do you offer products on CD-ROM?
Yes. To order SniperSpy on CD-ROM, first go the order
page. Check the "Add CD-ROM" box to check the box.
There is a minimal charge for the cd version. When you order a
CD-ROM you will still be sent the instant download upon purchasing.
Do you provide software updates?
Yes. When you purchase any Retina-X Studios, LLC product,
you will receive free minor software updates until the next major
version is released, which typically happens once per year. At
that time you can upgrade to a future version for a substantially
reduced price.
PRODUCT TECH SUPPORT QUESTIONS
Does SniperSpy work on my Internet
connection?
SniperSpy works on ANY Internet connection. It doesn't
matter if you have a high-speed connection or a 56k connection.
The activity logs are very small thus they can be sent in total
stealth using virtually any Internet connection.
What versions of Windows is SniperSpy
compatible with?
SniperSpy works on any version of Windows including Windows 95,
98, 98SE, ME, XP, 2000, 2003 and NT.
Are there any annual charges to use
SniperSpy?
Absolutely not. You pay a one-time purchase price of $79.97.
You can use it for as long as you want with no additional charges.
Can anyone review recorded data besides
me?
Our server keeps your files safe and secure. Nobody else can
access your activity without your secret password.
Will users know SniperSpy is installed
once they execute it?
The only way they will know is if you chose the "Alert
User at Startup" option while creating your module. If
you didn't choose that option then nothing will be displayed
to notify the user.
Can I install SniperSpy from a floppy
or CD-ROM?
Yes, if you want to install from a floppy or CD, just create
your module according to your needs. Then copy the module file
to a floppy or CD and take it to the computer in which you need
to monitor. Then run the module from the floppy or CD.
I configured SniperSpy, now how do
I deploy the software remotely?
The module can be deployed remotely a number of ways. The most
common of which is renaming the module exe file to something
inconspicuous such as eminem.exe or coolgame.exe and then placing
it inside a WinZip file. The Zip file would then be attached
to an email to the remote user for them to run.
What if the module can't be executed
via e-mail?
The remote user must execute the module in order for the program
to install. If the module can't be executed by email then you
will need to execute it locally. Getting the module to be executed
on your remote computer is your responsibility and no refunds
will be given if the remote user doesn't run the module.
Why doesn't anything happen when
I run the module I created?
The module you create would be executed only on the PC you want
to monitor. Nothing appeared to happen because that's what the
module is designed to do. You should uninstall the SniperSpy
installation and then deploy the exe module to the appropriate
PC.
How can I stop SniperSpy from running
on a remote PC?
To stop SniperSpy from running on a remote PC, simply login
to the online control panel. Then select "Uninstall SniperSpy"
from the left side menu. The software will then remove itself
the next time it uploads information, which is usually within
minutes.
How do I view the recorded data?
After you have deployed to your remote PC, you should login
to your online control panel using your username and password
to view data recorded by SniperSpy.
Will SniperSpy Be detected by virus
scanners?
SniperSpy is currently not known to be detected by any virus
scanners or anti-spyware. However due to the increased demand
for remote products, anti-virus and anti-spyware software try
to detect them. Any time our software is known to be detected
we will work to ensure an update is released that will eliminate
the problem. However no refunds can be given due to conflicting
from these third-party programs.
Why are my logs not being updated?
If your logs aren't being updated anymore then something might
have happened to your SniperSpy installation. Simply resend
your module to the remote PC to begin recording again.
Why is my username and password not
being accepted?
Be sure that you are typing your username and password in EXACTLY
as indicated when you setup your account. Usernames and passwords
are case-sensitive.
How do I retrieve a lost password?
To retrieve your online control panel password, click the lost
password page to have it sent to your email address.
How do I change my SniperSpy password?
To change your SniperSpy password, first login
to your account. Then click the "Change Password"
link on the left side menu. Enter your current password and
the new password twice to confirm.
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