RemoteSpy Support
Remote Install Spy Software
Please read the following frequently asked questions before placing your
secure online purchase. If you have additional questions regarding
RemoteSpy please feel free to contact the Internet-Spy-Software
support department by emailing us.
RemoteSp User Guides
> RemoteSpy
Installation Guide
Frequently Asked Questions
Here you will find common questions about RemoteSpy
[Question]: Does RemoteSpy work with my internet connection?
Yes, RemoteSpy works with all local area networks, cable, dsl,
adsl, and dial up connections. The upload speed for log files
may vary depending on your internet connection.
[Question]: Is my RemoteSpy account protected? Can anyone
access it?
RemoteSpy uses a plethora of security measures to maintain the
safety and integrity of your personal information. Sensitive information
transmitted between you and our web site can only be accessed
with your username and password.
[Question]: Can RemoteSpy be installed from external
drives or CDROMS?
Yes, RemoteSpy can be installed simply by coping the monitoring
executable generated from your configuration to any pc. Simply
copy the file to a disk and run the file on the pc you intend
to monitor. The installation is completely stealth and runs instantly.
[Question]: How do I view the recorded data in my members
account?
Upon purchase, each RemoteSpy user is given detailed instructions
on how to access their account. This email issues you a username
and password and login details. If you have lost your username
and password you may retrieve it here simply by entering your
email address. It will be sent to you immediately.
[Question]: What operating system is RemoteSpy compatible
with?
RemoteSpy is compatible with all browsers and is fully compatible
with Windows 98/2000/ME/NT/XP/Vista and Intel
MAC Computers with Windows installed. We currently do
not support the monitoring of non Intel based MAC Computers, but
you can create your "spy module" and deliver it from
a MAC to a Windows based pc for recording.
[Question]: What happens when a user clicks on the monitoring
.exe?
RemoteSpy is completely stealth and designed to install without
warning. Once the executable is clicked the monitoring application
will be started instantly. There are no signs or warnings whatsoever.
[Question]: How do I uninstall RemoteSpy once I am done
using it?
RemoteSpy can be easily uninstalled by logging into your RemoteSpy
control panel, selecting a user and clicking uninstall. This will
completely stop the monitoring process and uninstall RemoteSpy.
[Question]: If I purchase RemoteSpy, do I get unlimited
use of the software?
Once you complete your secure online purchase and access your
RemoteSpy account you are given 365 days access to this account.
You may log as many users as you want. You will receive an email
notice when your account is due for renewal a week prior to it
expiring.
[Question]: Will a firewall stop RemoteSpy software
from working?
In most cases a firewall will cause other products to be blocked
however, RemoteSpy uses a special feature to send the logs to
our server. A firewall in most cases will not stop RemoteSpy from
transmitting recorded data.
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