1.
What versions of Windows is Realtime-Spy compatible with?
RTS is has been tested on, and is fully compatible with Windows
95/98/ME/NT/2000/XP/VISTA. It is recommended you have all the latest
service packs and security updates installed, however.
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2. I tried running my the Realtime-Spy
application I configured, but nothing happens.
"Nothing" is happening because RTS operates in TOTAL
STEALTH. Without any visual queues, RTS has already installed
itself and is monitoring all activities. You will only receive
a notification that the software installed if you chose to enable
the 'alert user on startup' option while configuring Realtime-Spy.
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3. I configured Realtime-Spy,
now how do I deploy the software remotely?
You will need to distribute the Realtime-Spy module you created
while running the RTSConfig.exe application. This file you created
is the file you will send and run on other PC's. For detailed
e-mail and network deployment steps please refer to your product
documentation that was installed with Realtime-Spy.
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4. How long does Realtime-Spy
take to download over a Network or via Email?
Unlike other monitoring packages, Realtime-Spy is VERY small in
size (93KB) and will take only a few seconds via email(even on
dial up) and only an instant over cable/network connections to
download.
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5. Will users know Realtime-Spy
is installed when they run it?
No - unless you chose the "alert user" option - users
will not know any software is being installed when they execute
the Realtime-Spy module you created.
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6. How do I view my logs?
To view your activity logs for Realtime-Spy simply point your
browser to http://www.realtime-spy.com/username - where
your username is replaced by the username you received after purchasing.
You will be prompted for your username and password - enter these
as given to you when you purchased RTS.
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7. Can others access my Realtime-Spy
logs?
Absolutely not! Every user has their own unique username and password
that only THEY know. You must specify your username and password
to login and view activity logs for your Realtime-Spy software.
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8. Can I archive my Realtime-Spy
logs?
Yes, you can use the included Realtime-Spy archive utility
to download logs from your webspace for future viewing and saving.
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9. Will Realtime-Spy work with
ANY and ALL Internet connections?
Absolutely. Unlike other remote monitoring products, Realtime-Spy
does not care if the monitored PC is behind a firewall or router,
or if the PC is on a network, cable, or dial up connection. You
will be able to ALWAYS access your logs via your webspace. No
need for IP addresses, port numbers, or directly connecting to
the remote PC!
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10. My Realtime-Spy webspace
only contains a "Parent Directory" listing - no logs
- what is wrong?
Nothing is wrong - this just means you have not deployed Realtime-Spy
on a remote PC to monitor. Once you start monitoring a PC your
logs and web interface will appear in your webspace! Please wait
15-20minutes from when the file is first executed for the first
sets of logs to appear.
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11. How do I change my Realtime-Spy
password?
Simply use the form HERE
to change your password. This password change will effect remotely
deployed Realtime-Spy modules - if you change your password they
will not longer update your webspace with logs until you reconfigure
their passwords.
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12. How do I remove a User from
my Realtime-Spy webspace?
Simply use the form HERE
to remove an unneeded logged user from your Realtime-Spy webspace.
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13. Can I Install Realtime-Spy
with a Floppy Disk?
Yes, just copy the Realtime-Spy file you configured to a floppy.
Then copy it from the floppy to the PC you want to install it
on - then run the file.
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14. The software is
not accepting my username/password?
Make sure you are entering the username/password EXACTLY as given
to you (the password and username are case sensitive). If this
still does not work make sure you have no firewall blocking outgoing
FTP traffic on port 21.
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15. My Logs do not seem
to be updating anymore, how do I fix this?
First you should ensure that the software is still running on
the remote PC.
If it is not, then re-run the logging module you created to restart
monitoring.
It is advised you first run the stop-rts.exe file on the remote
PC (this file is in your :\program files\realtime-spy folder)
- once you run this, wait a minute or so - then re-execute the
logging module you created on the remote PC - this will restart
the monitoring.
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16. The Administrative
commands do not work?
To use the admin commands you must be on the same network as the
remote PC (if it is indeed on a network) - otherwise they will
not work. Also make sure the remote PC is online at the time,
since the admin commands use a direct connection to the remote
PC.
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If you have any questions not covered here, please contact our staff. |
Remote Install Spy Software 
