1.
Can anyone besides me review recorded log data?
Your log files are safe and secure on our server. You
are the only one who can view your logged information inside your
iSpyNOW control panel console with your username and password
you have created during signup.
Back to Top
2. Can I install iSpyNOW from a floppy of CD-ROM?
Absolutely! Simply copy your configured iSpyNOW module (that you
created using the Module Configuration utility inside the iSpyNOW
Tray Companion software) to a floppy or blank CD, and then insert
that media into the computer you wish to monitor. Then - simply
run the file, and reboot the PC. Once the PC starts up, iSpyNOW
will begin monitoring all of the users activities.
Back to Top
3. Can iSpyNOW work on any internet connection?
Yes, unlike other products, iSpyNOW will work correctly on any
internet connection. This includes, but not limited to, the following
types of internet connections...
Local Area Networks - DSL - Cable - T1 - Dial Up
Back to Top
4. How can I stop iSpyNOW from recording data on a remote
PC?
To stop iSpyNOW from recording a user, simply select
that user from inside the iSpyNOW control panel (after you have
logged into your account). Once the user is selected (the user
which you wish to no longer monitor), select "Uninstall iSpyNOW"
from the left hand column. iSpyNOW will be removed off that PC
immediately the next time it connects to the central iSpyNOW server!
Back to Top
5. How do I change my iSpyNOW account password?
If you would like to change your iSpyNOW member account
password, simply submit a support ticket, and one of our customer
support representatives will be in touch. Be sure to include your
current iSpyNOW username and password, as well as what you would
like your new password to be.
Note: Please post all password changes in the iSpyNOW online
helpdesk system located at:
http://www.exploreanywhere.com/helpdesk/
Back to Top
6. How do I view the recorded iSpyNOW data?
Each iSpyNOW member receives their own personal iSpyNOW
control panel console for viewing logs. Unlike other products
our server centralizes member information and dynamically stores
that information after your purchase. If you are having difficulty
finding your username and password please read the email you received
upon purchase. This email will explain what is needed to setup
your iSpyNOW members account. This is where you will obtain your
login information.
Back to Top
7. How does the iSpyNOW module get on a remote PC?
There are multiple methods you can use to get the file
on the remote machine. The most widely used option is to send
it via e-mail, and have the remote user execute it (keep in mind,
once it is executed, they will NOT be prompted with any dialogs
or windows. iSpyNOW will begin monitoring their machine in 110%
stealth).
The other options would be to manually run the file on the target
machine, or copy it to a floppy disk or CD, take it to the machine,
and run it yourself. The possibilities are endless - however,
once the module is executed, it will continue recording until
YOU stop it from doing so!
Note: ExploreAnywhere Software is not responsible for users not
executing modules - or if you are unable to transfer the file
via e-mail. Click here for more information.
Back to Top
8. How often are logs cleared from my account?
Each iSpyNOW member account offers you the ability to
clear the logs for all users being monitored or selected users
being monitored. You can remove logs at anytime by using the "Clear
Logs" feature.
Note: We strongly suggest you clear your logs periodically. If
your logs become too large, one of our technicians may contact
you letting you know that you must clear your logs.
Back to Top
9. I forget my iSpyNOW password - how can I obtain it?
If you forget your iSpyNOW Member Account password, you
can use the Forgotten Password utility to have it automatically
e-mailed back to you. You can find this utility here:
Click
here to obtain your iSpyNOW password!
Back to Top
10. Is iSpyNOW Compatible with MSN 6.0?
At this time, iSpyNOW's chat and instant messenger logging
feature does NOT include the functionality necessary to record
MSN 6.0 and above chats. We are currently working on supporting
MSN 6.0 in a forthcoming version of iSpyNOW.
Note: All other versions of MSN are supported - it is only MSN
6.0 that is not yet supported.
Back to Top
11. Is there a walkthrough available for using and deploying
iSpyNOW?
Yes! We offer a complete walk through to all iSpyNOW
users. This walk through takes you step by step through the iSpyNOW
software - from point of purchase, to downloading the Tray Companion
software, to creating your personalized member account, and to
building and deploying your custom iSpyNOW module. We strongly
recommend all users to review and follow this tutorial!
You can find this in depth walkthrough here.
Back to Top
12. My logs are NOT being updated - What's Wrong?
Find
the answer here.
Back to Top
13. What if The module can't be executed via e-mail?
If you are unable to send your configured iSpyNOW module
to a remote machine, or the remote user does not run the iSpyNOW
module that you sent, the iSpyNOW software will not monitor and
record the users activities. If this is the case - you will need
to physically install the software onto the PC by running your
configured iSpyNOW module on the PC.
Important Note: Refunds will not be granted if you cannot send
the file via e-mail, or if the remote user doesn\'t run the module.
Executing the iSpyNOW module onto the machine you wish to monitor
is your responsibility, and is outside the scope of services we
offer.
Back to Top
14. What Operating Systems is iSpyNOW Compatible With?
iSpyNOW was written and tested to work across all of
the following platforms...
Windows 95
Windows 98
Windows ME
Windows NT
Windows 2000
Windows XP
Back to Top
15. Where do I go to review recorded log data?
To access your logs and review them, you will need to
login to your iSpyNOW Member Account at the following URL: http://www.i-spynow.com/members/cpanel.cgi
Note: We no longer offer the ability for customers to review
recorded logs at our old website address, www.ispynow.com due
to domain name issues.
Back to Top
16. Why am I unable to login to the iSpyNOW Control
Panel?
If you cannot login to the iSpyNOW control panel (i.e.
- it bring you back to the login page when you click the "Login
Now" button), ensure that you are using Internet Explorer
to access the iSpyNOW Control Panel, and that you do not have
any software running on your PC that prevents cookies from being
placed on your computer. If such software is present, you will
need to temporarily disable it so that iSpyNOW can place a cookie
on your computer to keep you logged into the software.
Such applications that may prevent cookies from being placed
on your PC are privacy control applications, internet activity
and temporary history cleaners, popup blockers, and spyware removal
tools. If any of these types of software applications are being
used, you will need to disable them so that you may login to the
iSpyNOW Control Panel.
Back to Top
17. Why is my username and password not being accepted?
Ensure that when you login to your iSpyNOW Member Account,
that you are using your EXACT username and password that you created
when you purchased the software. All usernames and passwords are
case sensitive. If you are not typing the username and password
in correctly, you will not be able to login to your member account.
18. Will iSpyNOW Be detected by virus scanners?
We are always doing the best we can to prevent our software from
being detected by virus scanners and anti spy software applications.
However, due to the increase in awareness of these programs, we
cannot guarantee our product will not be picked up by every scanning
application available. If our software is picked up, we will always
ensure that an update is released to prevent it from being picked
up.
For Symantec Anti Virus Users:
If your iSpyNOW software is being detected by Symantec
(Norton) Antivirus, we would suggest that you add the particular
files or folders related to those programs in to the exclusion
list of Norton AntiVirus. Please note that items in the Exclusion
list are configured to ignore certain behaviors that would normally
be considered virus-like activities. Please refer the document
from our Online Knowledge Base provided below to do the same:
http://service1.symantec.com/support/nav.nsf/doc
Back to Top
19. Will iSpyNOW work on a limited user account?
At this point, iSpyNOW will NOT function correctly on
a limited user account. Due to the limitations of these accounts
within Microsoft Windows, the necessary modules that iSpyNOW needs
to run will not work under a limited user account. We strongly
recommend all users to install the iSpyNOW module onto machines
where the user they want to monitor is not running through a limited
account
Back to Top
20. Will users know iSpyNOW is installed once they execute
it?
iSpyNOW's installation will not be detected if you have
configured the application with the "No Splash Screen Option"
in your control panel. If you did add the splash screen, users
on the target machine will receive your custom warning message
once the application is executed or initiated on startup of that
PC.
|
Remote Install Spy Software 
